FAQ

 

What is Musifai?

Musifai is a leading online musical instruments store that provides high quality string instruments for entry to middle level players.

1. The Instruments


We specialize in violin, viola, and cello. We also provide major accessories.



Yes, all products are brand-new.


Quality is our top pursuit in instrument manufacturing. Our musical instruments are made by top-quality manufacturers in the EU, US and China, which have also been suppliers of many well-known brands.

With our team’s expertise and sensibilities in the music field, we are committed to creating the best experience for you as a customer and as a performer. We screen each of our model’s acoustics, design, and craftsmanship. Moreover, our 24/7 customer service team are always here to provide you with the service and support that you may need.



Sometimes items could be teporarily out-of-stock, while new items might not yet be updated on our site. Please contact our online customer service, or send us an email at hello@musifai.com.


2. Shipping & Returns


We ship to all 50 states in the U.S. and to Canada. If you live outside of North America and want to make a purchase, please get in contact with our customer service to get a shipping fee quote.



We provide free shipping on all purchases.



We ship the product within 5 business days of your purchase. Your order can take 2 - 10 days to arrive.



Musifai strives to provide the best instruments and services to our customers. We want you to be satisfied with your purchase. If you’re not completely satisfied with your purchase, simply return the instrument in its original condition within 7 days of receiving the product. We’ll give you a refund of your purchase, excluding shipping charges.

You can learn more about return and exchange here.


3. Damaged or Defective Product


Please contact our customer service immediately and email us at hello@musifai.com with pictures of the damaged product. We will send you a replacement right after assessing the situation. Please ship back the damaged instrument and we will cover the shipping fee.


7. Warranty & Repair Coverage


Yes. Musifai products are designed and manufactured to provide defect-free instruments. We are proud of the experience and craftsmanship that goes into each and every product we carry. We have a 1-year minimum warranty for all products.

For all instruments with the “Musifai” brand, the duration of the warranty is 1 year long, starting from the date of purchase. We will repair or replace the product covered by this warranty if it becomes defective, malfunctions or otherwise fails to conform with the warranty under normal use and service during the term of the warranty, without additional charge for labor or materials.

Repairs may be performed using new or refurbished parts that meet or exceed specifications for new parts. If we replace the product, the replacement may be a reconditioned unit. You will be responsible for any initial shipping charges if the product(s) must be shipped for warranty service. However, Musifai will pay the return shipping charges to any destination within the USA.

Please note that this warranty does NOT cover (a) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions for the product; any shipment of the product (claims must be presented to the carrier); repair or attempted repair by anyone other than Musifai or an Musifai-authorized Service Center; (b) any unit which has been altered or on which the serial number has been defaced, modified or removed; (c) normal wear and any periodic maintenance; (d) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (e) damages attributable to lightning damage or (f) drum heads or drum sticks. Any evidence of alteration, erasing or forgery of proof-of-purchase documents will cause the warranty to be void.

For brands other than "Musifai", they should also have manufacturer warranty of or more than one-year long. Please see the specifications with each product.


8. Payment


We accept all major credit cards - American Express, Discover, MasterCard, and Visa.


 

 

Still have questions? Send an email to hello@musifai.com, we are happy to help!